Category Archives: The Signal.X Way of Life

Customer Service Training

Customer Service Training

As a company of (mostly) engineers we love to solve complex problems. Can you solve this problem for a customer on time and under budget? Now we’re talking!

How do we best ensure we are working to solve the right problem? Sometimes we are so eager to get started that we don’t properly define what it is that needs fixing. Even our customers don’t always know exactly what they need! Identifying the problem often takes time and a lot of good communication.

A few weeks ago, the entire Signal.X team went through a training session on giving great customer service. For Signal.X, this type of training is a new thing. We often have technical training sessions, but this is considered soft skills training. That said, there is nothing soft about giving great customer service. When done well, it helps us to properly identify the issue or request, deliver our service effectively, and look for ways to go “the extra mile” which can make all the difference to our customers.

We like to say that great customer service is something that we do, and it is something that sets us apart from our competition. It is even a large part of our mission statement. Now, we can say that we are actively training on customer service.

We decided to work with ZingTrain, a Zingerman’s company, for our training modules. Zingerman’s is a company (known around the world for their amazing sandwiches) based out of Ann Arbor, Michigan, only a few miles down the road from Signal.X. We like the way they break down a seemingly abstract approach to “giving good customer service” into an easy-to-define recipe. We engineers can appreciate that!

With better customer service, one positive outcome will be to do a better job in helping our customers properly identify the problem so we can properly harness our technical know-how and get everyone pulling in the same direction.

Fun Stuff Friday: The 2017 Signal.X Holiday Party

Fun Stuff Friday: The 2017 Signal.X Holiday Party

At Signal.X Technologies, we challenge ourselves every year to try different venues to hold our annual holiday parties. As you can imagine, after 14 years, this task has become equal parts fun AND daunting! This past year, we selected Meadow Brook Hall, which is the historic home built by Matilda Dodge Wilson, widow of auto… Continue Reading

Fun Stuff Friday: Whirlyball!

Fun Stuff Friday: Whirlyball!

Happy Friday everyone! If you needed any further proof that engineers know how to have fun, I cite for you our company outing to play – wait for it – whirlyball! Whatyball? Whirlyball. (Don’t worry, I hadn’t heard of it either.) It’s part bumper cars, part jai alai, part basketball. Imagine driving a bumper car… Continue Reading

The Signal.X / University of Cincinnati Co-op Program: The Co-op Perspective, Part 6

The Signal.X / University of Cincinnati Co-op Program: The Co-op Perspective, Part 6

I started working for Signal.X during my fourth co-op rotation, with a little experience in several engineering skills. Since starting, Signal.X has allowed me to further explore these skills, with projects relating to mechanical design, signal processing, machining, fabricating, and coding in LabVIEW. In addition, I have participated in meetings with clients, visited customer sites,… Continue Reading

Signal.X is Hiring!

Signal.X is Hiring!

Signal.X is hiring! If you are interested in joining our team, please email careers@signalxtech.com, and read the details below about working at Signal.X and our currently available positions. What Our Employees Can Expect Located in Southeast Michigan, Signal.X Technologies specializes in engineering services and custom application development in diverse fields related to machinery noise and… Continue Reading

Teamwork and Communication

Teamwork and Communication

Whenever a group of smart, talented people are brought together and tasked with a complex mutual assignment, the very first thing that must happen is agreement on the means and expectation for teamwork and communication. In fact, it is really the other way around, communication first and then teamwork, because you simply don’t get anywhere… Continue Reading

Signal.X Welcomes Peter Skaggs to Our Team!

Signal.X Welcomes Peter Skaggs to Our Team!

Please join us in welcoming Peter Skaggs to Signal.X Technologies! After assisting us with fabrication and assembly services on a part-time basis, Peter has recently been offered a full-time position at Signal.X as a lab technician. In this role, Peter also has the added responsibilities for the organization of tools and supplies, as well as… Continue Reading

Signal.X Welcomes Miki Zheng to Our Team!

Signal.X Welcomes Miki Zheng to Our Team!

Please join us in welcoming Xueyun (Miki) Zheng to Signal.X Technologies! Miki recently graduated from Purdue University with a bachelor’s degree in mechanical engineering technology. As a project engineer, Miki will be participating in and leading machine build activities, mechanical design engineering, machine commissioning and test engineering activities. She has experience using Inventor 3D CAD… Continue Reading

Signal.X Welcomes Sid Parmar to Our Team!

Signal.X Welcomes Sid Parmar to Our Team!

Please join us in welcoming Siddharth (Sid) Parmar to Signal.X Technologies! Sid recently graduated from Michigan Technological University with a master’s degree in mechanical engineering. As an NVH engineer, Sid will be working on conceptualization, design, control, data acquisition and analysis for NVH test automation machines. He comes with a passion for NVH and machine… Continue Reading

Stop, Drop, and Roll

Stop, Drop, and Roll

We were all taught as kids these three actions when faced with a fire emergency, and recently I have been thinking about how analogous they are to the phrase “fighting fires” in business. We all know what fire-fighting means in this context – all of us have lived through this to some extent at one… Continue Reading

Category Archives: The Signal.X Way of Life

Customer Service Training

Customer Service Training

As a company of (mostly) engineers we love to solve complex problems. Can you solve this problem for a customer on time and under budget? Now we’re talking!

How do we best ensure we are working to solve the right problem? Sometimes we are so eager to get started that we don’t properly define what it is that needs fixing. Even our customers don’t always know exactly what they need! Identifying the problem often takes time and a lot of good communication.

A few weeks ago, the entire Signal.X team went through a training session on giving great customer service. For Signal.X, this type of training is a new thing. We often have technical training sessions, but this is considered soft skills training. That said, there is nothing soft about giving great customer service. When done well, it helps us to properly identify the issue or request, deliver our service effectively, and look for ways to go “the extra mile” which can make all the difference to our customers.

We like to say that great customer service is something that we do, and it is something that sets us apart from our competition. It is even a large part of our mission statement. Now, we can say that we are actively training on customer service.

We decided to work with ZingTrain, a Zingerman’s company, for our training modules. Zingerman’s is a company (known around the world for their amazing sandwiches) based out of Ann Arbor, Michigan, only a few miles down the road from Signal.X. We like the way they break down a seemingly abstract approach to “giving good customer service” into an easy-to-define recipe. We engineers can appreciate that!

With better customer service, one positive outcome will be to do a better job in helping our customers properly identify the problem so we can properly harness our technical know-how and get everyone pulling in the same direction.

Fun Stuff Friday: The 2017 Signal.X Holiday Party

Fun Stuff Friday: The 2017 Signal.X Holiday Party

At Signal.X Technologies, we challenge ourselves every year to try different venues to hold our annual holiday parties. As you can imagine, after 14 years, this task has become equal parts fun AND daunting! This past year, we selected Meadow Brook Hall, which is the historic home built by Matilda Dodge Wilson, widow of auto… Continue Reading

Fun Stuff Friday: Whirlyball!

Fun Stuff Friday: Whirlyball!

Happy Friday everyone! If you needed any further proof that engineers know how to have fun, I cite for you our company outing to play – wait for it – whirlyball! Whatyball? Whirlyball. (Don’t worry, I hadn’t heard of it either.) It’s part bumper cars, part jai alai, part basketball. Imagine driving a bumper car… Continue Reading

The Signal.X / University of Cincinnati Co-op Program: The Co-op Perspective, Part 6

The Signal.X / University of Cincinnati Co-op Program: The Co-op Perspective, Part 6

I started working for Signal.X during my fourth co-op rotation, with a little experience in several engineering skills. Since starting, Signal.X has allowed me to further explore these skills, with projects relating to mechanical design, signal processing, machining, fabricating, and coding in LabVIEW. In addition, I have participated in meetings with clients, visited customer sites,… Continue Reading

Signal.X is Hiring!

Signal.X is Hiring!

Signal.X is hiring! If you are interested in joining our team, please email careers@signalxtech.com, and read the details below about working at Signal.X and our currently available positions. What Our Employees Can Expect Located in Southeast Michigan, Signal.X Technologies specializes in engineering services and custom application development in diverse fields related to machinery noise and… Continue Reading

Teamwork and Communication

Teamwork and Communication

Whenever a group of smart, talented people are brought together and tasked with a complex mutual assignment, the very first thing that must happen is agreement on the means and expectation for teamwork and communication. In fact, it is really the other way around, communication first and then teamwork, because you simply don’t get anywhere… Continue Reading

Signal.X Welcomes Peter Skaggs to Our Team!

Signal.X Welcomes Peter Skaggs to Our Team!

Please join us in welcoming Peter Skaggs to Signal.X Technologies! After assisting us with fabrication and assembly services on a part-time basis, Peter has recently been offered a full-time position at Signal.X as a lab technician. In this role, Peter also has the added responsibilities for the organization of tools and supplies, as well as… Continue Reading

Signal.X Welcomes Miki Zheng to Our Team!

Signal.X Welcomes Miki Zheng to Our Team!

Please join us in welcoming Xueyun (Miki) Zheng to Signal.X Technologies! Miki recently graduated from Purdue University with a bachelor’s degree in mechanical engineering technology. As a project engineer, Miki will be participating in and leading machine build activities, mechanical design engineering, machine commissioning and test engineering activities. She has experience using Inventor 3D CAD… Continue Reading

Signal.X Welcomes Sid Parmar to Our Team!

Signal.X Welcomes Sid Parmar to Our Team!

Please join us in welcoming Siddharth (Sid) Parmar to Signal.X Technologies! Sid recently graduated from Michigan Technological University with a master’s degree in mechanical engineering. As an NVH engineer, Sid will be working on conceptualization, design, control, data acquisition and analysis for NVH test automation machines. He comes with a passion for NVH and machine… Continue Reading

Stop, Drop, and Roll

Stop, Drop, and Roll

We were all taught as kids these three actions when faced with a fire emergency, and recently I have been thinking about how analogous they are to the phrase “fighting fires” in business. We all know what fire-fighting means in this context – all of us have lived through this to some extent at one… Continue Reading

CONNECT WITH US

YouTubeLinkedInNational InstrumentsControl System Integrators Association

CONNECT WITH US

YouTubeLinkedInNational InstrumentsControl System Integrators Association